Returns & Refunds
Contact us first — within 30 days of delivery — at support@govald.com. Please do not ship anything back without instructions; the return address is provided when your return is approved.
Damaged, defective, wrong, or missing items: Send us a photo (video if it shows the fault better) within 30 days of delivery — within 7 days if you can, so we can act fastest. We will send a replacement or refund you in full. You will not pay return shipping for our error.
Changed your mind: Contact us within 30 days of delivery. The item must be unused and in its original packaging. For many items we can refund without requiring a return shipment; where a return is needed, we will give you the address and instructions first.
Refunds are issued to your original payment method within 5–10 business days after approval (your bank’s timing may vary).
Not eligible: Items damaged after delivery by misuse, or items returned without contacting us first where inspection is required to verify a defect claim.